TERMS & CONDITIONS

• Methods of Payment

• Back Orders

• Special Orders

• Returns, Refunds, & Exchanges

• Shipping

• Warranty Information & Damaged Goods

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Methods of Payment

We accept PayPal, Bank Transfer, and now also accept Crypto Payments

Back Orders

If an item is subject to a manufacturer's delay, a Customer Service Representative will notify you. If you would like to continue with your order to ship when available, we will charge you for the order and ship as soon as your unit arrives. Internet credit card authorizations cannot be held in a pending state for more than 7 days, so for back orders and special orders, we must either capture or cancel, or collect funds through a more traditional transaction. Boat Specialists reserves the right to cancel an order at any time. 

Special Stock and Scratch & Dent Units

Due to limited supply, all Special Stock and Scratch & Dent boats and motors are first come, first served. Sale pricing is exclusive to each unit's  number and can not be applied to other units.

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Special Orders

Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). Inflatable Boat Specialists is not responsible for incorrect manufacturer information. With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier. Boat Specialists reserves the right to cancel an order at any time. 

Returns, Refunds, & Exchanges

Returned boats and motors are subject to a restocking fee. Fees start at $150 to cover the dealership cost of reversing a registration on a motor or boat.

Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.

Returns for refunds must be made within 10 days of delivery and within 30 days for store credit or exchange. Electronics, boats, inflatable boats, trailers, rigging components, propellers and outboard engines are not eligible for returns or exchanges unless otherwise determined by the manufacturer. The customer is responsible for shipping and handling fees on all returns. Shipping costs are non-refundable.

Showroom models, demos, clearance, and scratch and dent products may have some cosmetic imperfections or scratches, are discounted due to this, and this is not considered a reason for return or exchange.

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Shipping

All Major Units purchasable online ship via UPS or a freight carrier determined by Boat Specialists logistics team. To purchase a major unit that cannot be added to the cart, please reach out to the Sales Team. Most items not purchasable on the website will require delivery via freight carrier or specialized boat hauler.

For parts orders, shipping is provided via UPS Ground or USPS Priority and is determined by the Boat Specialists logistics team. Expedited shipping methods are available during the checkout process. The cutoff for same-day shipping is Noon, 12 PM PST Monday-Friday. If you require expedited processing, please call us before or after placing your order—expedited processing cannot be guaranteed.

Free shipping covers the base transportation cost and does not include oversized fees, residential delivery charges, limited access fees, lift gate fees, expedition fees, etc. Additional fees are added during the checkout process and listed on both the product pages and on the checkout page.

Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.

Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. We are actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.

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Warranty Information & Damaged Goods

Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a part or accessory, please contact us. We will work with you and the manufacturer to resolve any issues. 

We thoroughly inspect all items prior to shipment. 

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*Please note, all motors require oil and fuel prior to starting. Please follow the instructions in the manual.

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